Terms & Conditions

Booking Terms

Before making any reservations or purchases on our website (“Platform”), please review these Booking Terms (“Our Terms”) carefully, as they govern your transactions.

If you do not agree to Our Terms, you will not be able to proceed with any bookings or purchases through our Platform.

IMPORTANT NOTICE: Certain sections, specifically “Resolving Issues” and “Liability,” outline limitations of liability. Please ensure you read them carefully.

Additionally, our Website Terms of Use must be read and adhered to. By accessing our Booking Platform, you confirm that you accept and agree to comply with these terms. If you do not agree, you will be unable to make bookings for professional services or purchase products via MGM DINING LTD.

Booking Services

MGM DINING LTD provides an online service (“Booking Services”) that enables customers to reserve and pay for professional chef services through our Platform.

Contracts & Legal Agreements

When you book a professional chef service through our Platform, two distinct legal agreements are formed:

1. Contract with MGM DINING LTD – This agreement is between you (the “Client”) and MGM DINING LTD. It establishes our responsibilities regarding the facilitation of your booking and the purchase of any products (the “MGM DINING LTD Contract”). This contract is governed by Our Terms.
2. Contract with the Independent Professional – This separate agreement is between you and the selected chef or service provider (“Independent Professional”), covering the delivery of the professional services you book (the “Professional Services Contract”). This contract is subject to certain provisions outlined in Our Terms, including the cancellation policy detailed below.

All professional services listed on our Platform are offered on behalf of Independent Professionals. MGM DINING LTD acts as a commercial agent, handling bookings and payments on their behalf. As such, while we facilitate transactions, we do not assume liability for the quality or execution of the services provided by Independent Professionals.

Professional Services & Product Purchases

If you purchase Professional Services or Products using an MGM DINING LTD Gift Code, please note that our role is limited strictly to facilitating the booking process.

Once we receive your full payment, your financial obligation to MGM DINING LTD for that booking is considered settled. While we may assist with certain practical matters on behalf of the Independent Professional providing the service, we are not legally responsible for the execution of the service itself. This means no contractual obligations exist between you and MGM DINING LTD regarding the actual provision of Professional Services by Independent Professionals.

That said, MGM DINING LTD remains accountable for fulfilling its obligations to you as outlined in Our Terms, which are legally binding. Should you have any concerns, complaints, or refund requests, you may contact us directly at [EMAIL]. We serve as your primary point of contact for all customer service inquiries.

Eligibility Requirements

Our Booking Services are strictly available to individuals 18 years and older. If you are under 18, you are not permitted to make a booking through our Platform.

Your Consumer Rights

As a consumer, you are entitled to legal protections regarding Professional Services that are not provided with reasonable care, skill, or as described on our Booking Platform. You can seek guidance on your rights from organizations such as Citizens’ Advice Bureau or Trading Standards Office. Nothing in Our Terms will override these legal protections.

Booking a Professional Service

When you select an Independent Professional from our Platform to provide a culinary service at your specified location, you are making a confirmed booking for that particular service.

Once your booking is finalized, you will receive a Booking Confirmation from MGM DINING LTD, which serves as your receipt. If you require a VAT receipt, please refer to the “Prices” section below.

At the time of booking, you must provide your payment details, and the full booking amount will be charged immediately.

By proceeding with a Booking, you agree to:
✔️ Pay the full Booking Price in advance

Ensuring Access & Service Conditions

As the client, you must ensure that the Independent Professional (provided through MGM DINING LTD) has access to the Designated Premises—a suitable space where the service can be performed. This includes providing necessary facilities such as adequate lighting and heating. Additionally, you should take reasonable measures to ensure the health and safety of the Independent Professional while they are on-site.

Please note that images of dishes displayed on our Platform are for illustration purposes only. The final presentation of food prepared by the Independent Professional may vary.

Website Access & Fraud Prevention

As outlined in our Website Terms & Conditions, we reserve the right to withdraw website access or cancel bookings if you fail any credit or fraud prevention checks or if we have reasonable suspicion of fraud or money laundering associated with your account.

Pricing & VAT

When you book a Professional Service through our Platform, you pay a single price to MGM DINING LTD (the “Booking Price”). We then compensate the Independent Professional for their services (“Professional Services Fee”).

Pricing varies based on the Designated Premises (your specified location for the service), and all prices displayed at the time of booking are final.

VAT Information:

• The Independent Professional is responsible for handling VAT on their service fees.
• Since most Independent Professionals are not VAT-registered, we do not charge VAT on their services.
• While we cannot issue a VAT invoice for the full Booking Price, we can provide a VAT invoice upon request for the 4% Booking Service Fee that we charge.

Payments & Processing

As an agent for the Independent Professional, MGM DINING LTD collects payments (or arranges for a third party to do so on our behalf). Once we receive your payment, your financial obligation to the Independent Professional is considered settled.

All payments must be made through our website via Stripe (or an equivalent payment service) (“Payment Facility”). While we strive to keep this system available and secure at all times, we cannot guarantee uninterrupted service, nor can we ensure it will always be free from errors, delays, or security risks.

Important Notes:

• Payments may take time to process due to banking or card network delays.
• Temporary access restrictions may occur due to maintenance, system updates, or new feature rollouts.
• While we take reasonable security measures, we are not liable for unauthorized third-party access to your payment information unless negligence on our part is proven.

Your Responsibilities as a Client

In addition to the obligations outlined in Our Terms & Conditions, you must:

✔️ Provide complete and accurate information at the time of booking. Failure to do so may result in rejection, cancellation, or incorrect delivery of your booking.

✔️ Disclose any health conditions, allergies, or special requirements that could impact the service. If you fail to provide this information in advance, neither MGM DINING LTD nor the Independent Professional will be liable for any resulting injury, loss, or damages.

✔️ Exercise caution and common sense when interacting with Independent Professionals, just as you would when engaging with anyone unfamiliar to you.

Booking Cancellations & Refunds

Your ability to cancel a booking depends on specific conditions. While you may not have a statutory right to cancel, you do have certain contractual cancellation rights, as outlined below:

Full Refund Eligibility

You may cancel your booking and receive a full refund of the Service Price (the Booking Price minus any Product costs) if you cancel via our website:

• At least 7 days (168 hours) before the scheduled service time (“Booking Time”), or
• Within 10 minutes of booking (“Grace Period”).

Non-Refundable Cancellations

If you cancel less than 7 days (168 hours) before the Booking Time or after the Grace Period, MGM DINING LTD is entitled to retain 100% of the Booking Price as a Cancellation Fee.

We will also retain the Cancellation Fee if you cancel in any way that does not comply with the cancellation policy above.

The Cancellation Fee is necessary to compensate the Independent Professional, as short-notice cancellations prevent them from securing alternative bookings.

Cancellations & Exceptional Circumstances

If a Cancellation Fee applies but you need to cancel due to genuine reasons beyond your control (e.g., a guest falling ill), we may, at our absolute discretion, either:

• Waive some or all of the Cancellation Fee, offering a full or partial refund, or
• Issue you a voucher for use toward a future booking with us.

In cases where we waive the Cancellation Fee, we act as an agent for the Independent Professional, who remains the primary provider of the Professional Service.

Refund Processing

• Any applicable refund will be processed as soon as possible.
• Refunds will be issued via the original payment method and typically appear on your statement within 5–10 business days.

Peak Day Bookings

Cancellations for peak day bookings (such as Christmas Day, Boxing Day, New Year’s Eve, January 1st, or any additional peak periods we define) are subject to a separate cancellation policy. No refunds are available for bookings on these dates.

Discount Codes & Referral Program

From time to time, we may offer promotional codes and referral codes (“Codes”) that can be applied toward Professional Services.

General Terms for Codes

• Codes are valid only for the period specified at the time of issuance.
• Codes have no cash value and cannot be exchanged for cash.
• Codes may not be:
  • Used for commercial purposes.
  • Sold, transferred, distributed, or posted online (e.g., public coupon sites).
  • Promoted via search engines.
  • Combined with other discounts or offers.
• Each Code may only be used once per person and is subject to specific terms disclosed at the time of issuance.

Referral Program

From time to time, we may issue referral codes for customers to share with friends and family. These codes allow new users to receive discounts on their first booking.

Intellectual Property

All intellectual property, including but not limited to the MGM DINING LTD name, logo, trademarks, service marks, graphics, and content associated with the Booking Platform, Bookings, Products, and Professional Services belong to MGM DINING LTD or its licensors and are protected by law.

Nothing in these Terms grants any rights to use, reproduce, or distribute our intellectual property.

Resolving Issues & Complaints

As an introducer connecting clients with Independent Professionals, MGM DINING LTD is not liable for the fulfillment of any booking or the quality of Professional Services. However, we strive to assist with dispute resolution where possible.

If you experience an issue with an Independent Professional:

1. Attempt to resolve the issue directly with the Independent Professional.
2. If unresolved, contact us at ‘EMAIL’ by 12:00 PM the day after the event.

After this deadline, we will assume that the services were performed to your satisfaction, and the Professional Service Fee will be released to the Independent Professional within 48 hours of the event.

How We Handle Complaints

Upon receiving a complaint, we will:

• Contact the Independent Professional on your behalf to seek resolution.
• If we determine that a refund or compensation is appropriate, we may, at our sole discretion:
  • Issue a credit note for use toward future bookings.

Important Note:
We take complaints about our Independent Professionals seriously and will do our best to assist. However, since we do not provide the Professional Services directly, we are not obligated to issue refunds or credits if you are dissatisfied with the services provided.

Liability & Limitations

MGM DINING LTD serves as an intermediary connecting customers with Independent Professionals and facilitating the sale of certain related Products from Retailers. We are not responsible for:

• The fulfillment of bookings.
• The quality or performance of Professional Services.
• The delivery of Products by Retailers.

Independent Professional Standards

All Independent Professionals onboarded onto our Platform undergo an assessment process, which includes:
✔️ Reviewing relevant experience.
✔️ Ensuring possession of a Hygiene Awareness Certificate.

However, you acknowledge and agree that we:

• Do not guarantee or warrant the reliability, quality, or suitability of any Independent Professional.
• Have no contractual obligations in respect of the Professional Services provided.

Legal Limitations of Liability

Nothing in these Terms excludes or limits:

• Liability for death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation by MGM DINING LTD.
• Any legal rights that cannot be lawfully excluded or limited.

We are not responsible for errors or service failures resulting from incomplete or inaccurate information provided by you.

If MGM DINING LTD is found to be negligent or in breach of a contractual obligation, we will only be liable for foreseeable losses—those which were reasonably predictable at the time of booking.

Liability & Limitations

Loss or damage is considered foreseeable if it is a direct and obvious consequence of our negligence or breach of contract, or if both you and we would have reasonably anticipated it at the time you agreed to our Terms.

However, we do not accept liability for the following types of losses, even if they are foreseeable:

• Loss of income or revenue
• Loss of business
• Loss of profits
• Loss of anticipated savings
• Wasted management or office time

Additionally, we are not liable for any costs, losses, or damages that arise from:

• Your misuse of the Booking Services.
• Your misuse of the Professional Services.

Changes to Terms & Termination

We reserve the right to modify these Terms or terminate access to the Booking Services or Professional Services at any time with notice.

Before making a booking, please review our Terms to ensure you understand the most current version. If you do not agree with any changes, you must stop using the Booking Services and Professional Services.

Additionally, we may change, suspend, terminate, or discontinue any aspect of the Booking Services or Professional Services, including feature availability, at any time for any reason.

Summary of Key Terms

• All communications and notices must be sent to ‘EMAIL’.
• We may contact you via email or post notices on the Booking Platform.
• Customer support hours: 9 AM – 6 PM, Monday to Sunday, including Bank Holidays.
• We reserve the right to deactivate your account if:
  • You breach our Terms and Conditions.
  • You act in an inappropriate, abusive, or unacceptable manner toward us or an Independent Professional, either via phone, email, or in person.
• If any provision of our Terms is deemed invalid, the remaining provisions shall remain unaffected and enforceable.
• Governing Law: These Terms shall be governed by and interpreted in accordance with English law.
• Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the English courts.

PART 2: WEBSITE TERMS OF USE

Welcome to MGM DINING LTD. These Website Terms of Use govern your use of our Website, regardless of how you access it.

By using our Website, you confirm that you accept these Terms. If you do not agree, you must not proceed with bookings or purchases.

Your attention is drawn to the sections titled “Our Liability” and “Disclaimer”, which outline important limitations of liability.

Company Information

This Website is provided by MGM DINING LTD, a private limited company registered in England and Wales under company number NUMBER.

• VAT number: NUMBER
• References to “MGM DINING LTD,” “we,” “us,” or “our” refer to the company.
• References to “you” or “your” refer to Website users.

Other Applicable Terms

These Website Terms of Use apply solely to the use of our Website and do not govern:

• Third-party goods and services available for booking on our Website (see our Booking Terms for these).
• The relationship between MGM DINING LTD and Independent Professionals, except in relation to Website access and use.
• Promotions or special offers, which may be subject to separate terms and conditions. In the event of any conflict, those additional terms will take precedence.

Changes to Website Terms of Use

We may update these Website Terms of Use periodically. The most current version will always be available on our Website.

You should check for updates regularly. By continuing to use the Website after changes are posted, you are deemed to have accepted the revised Terms.

Privacy, Data Protection & Cookies

We respect your privacy and handle personal data in accordance with our Privacy Policy. Please review it for details on:

• How we process your data.
• How we use cookies to improve your experience.

Access to Our Website

Website Use & Legal Terms

Website Availability & Changes

We provide this Website on an “as is” and “as available” basis, with all faults. We reserve the right to withdraw or amend any part of the Website (including products or services offered) without notice.

We are not liable if any part of our Website is unavailable at any time or for any period. Content may change without notice, and we are under no obligation to update it.

The opinions, materials, and information posted on our Website are for informational purposes only and should not be considered as advice. Any reliance on this information is at your own risk.

You are responsible for ensuring your IT systems and software are configured to access our Website securely. We recommend using your own virus protection software.

We may withdraw access to our Website or cancel any order if:

• You fail a credit or fraud prevention check.
• We have reasonable suspicions of fraud or money laundering, whether by you or someone using your account.

Lawful Use

You may only use our Website for lawful purposes. You must not:

• Violate local, national, or international laws or regulations.
• Engage in fraudulent, unlawful, or harmful activities.
• Use automated programs, such as web crawlers or scraping tools, to access our Website.

Misuse of our Website includes:

• Introducing malware, such as viruses, trojans, worms, spyware, or adware.
• Attempting unauthorized access to our servers, computers, or databases.
• Carrying out denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.

User Accounts

Eligibility

Only individuals 18 years or older may create an account on our Website.

Registered users may gain access to:

• Additional products, services, and functionalities.
• Account features, such as saving contact information or posting user-generated content.
• Promotional offers, where available.

Any personal data provided will be processed in accordance with our Privacy Policy.

We reserve the right to disable or terminate your account if you violate these Website Terms or any of our other policies.

Password & Account Security

You are responsible for maintaining the confidentiality of your account details, including passwords and any other security credentials.

• We will not be liable for any losses resulting from unauthorized use of your account.
• If we suspect inaccurate or outdated information on your account, we may suspend or terminate access.
• If you believe your account has been compromised, contact us immediately.
• You are responsible for all activity under your account, even if accessed by another person.

We reserve the right to disable or block your account if unauthorized access is suspected.

Intellectual Property

All content, images, and materials (excluding user-generated content) displayed on our Website (“Materials”) are owned by us or our licensors and are protected by intellectual property laws.

You may copy Materials for personal, non-commercial use only if you provide appropriate credit to MGM DINING LTD.

You must not:

• Remove copyright or proprietary notices from the Materials.
• Use any Materials in a way that infringes intellectual property rights.
• Reproduce, modify, publish, distribute, or exploit the Materials for commercial purposes without prior written consent via a license agreement.

Trademarks

We expressly reserve all rights to:

• The MGM DINING LTD domain name and related sub-domains.
• The name “MGM DINING LTD”, logos, service marks, and trading names.

Other trademarks and product names mentioned on the Website belong to their respective owners.

Linking to Our Website

You may link to any page of our Website only if:

• The link is fair, legal, and does not damage our reputation.
• The linking site does not contain adult, illegal, offensive, or harassing material.
• The link does not falsely suggest association, approval, or endorsement by MGM DINING LTD.

You must not:

• Remove or obscure advertisements, copyright notices, or other information published on our website.
• Link to our Website from a website not owned by you.

We reserve the right to withdraw linking permissions at any time without notice.

If you wish to use content from our website beyond what is permitted, please contact us at EMAIL.

Website Terms of Use

Third-Party Links

Our Website may contain advertisements submitted by third parties. These third parties are solely responsible for ensuring their advertisements comply with all relevant laws and regulations. We do not accept any responsibility for the content of third-party advertisements.

Our Website and Materials may include links to third-party websites (including those of our Chefs). If you choose to visit any third-party site, you do so at your own risk. We are not responsible or liable (directly or indirectly) for:

• The content, accuracy, or opinions expressed on third-party websites.
• The quality of goods or services available through third-party websites.

Unless expressly stated otherwise, links do not imply an affiliation, endorsement, or association with such websites.

Our communications with you may include information sourced from third-party websites. Any material from a third-party site will be clearly marked, and a link to the source may be provided. We accept no responsibility or liability for:

• Any material supplied by third parties.
• The use of personal data by third parties.
• Any reliance on third-party content.

When you leave our Website via a third-party link, our Terms of Use and Privacy Policy no longer apply. You should review the terms and policies of the linked site before proceeding.

Our Liability

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions, and representations that might otherwise be implied in relation to this Website.

We do not warrant that:

• The Website will be error-free, secure, or continuously available.
• The Website will be free from viruses or harmful components.

You are responsible for taking precautions, such as using appropriate security software.

We will not be liable for:

• Loss or damage caused by a distributed denial-of-service (DDoS) attack, viruses, or other harmful material.
• Any failure to maintain the Website or its availability.

Our Website is provided for domestic and private use only. You agree not to use it for commercial or business purposes, unless approved as an Independent Professional.

We do not accept liability for:

• Loss of income, revenue, business, profits, anticipated savings, or data.
• Waste of management or office time.
• Any contractual, tortious, or other damages arising from the use of our Website.

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded under English law.

Disclaimer

We strive to keep Website information up to date and accurate, but we make no guarantees regarding its completeness, reliability, or suitability.

• All content is provided “as is” and should not be relied upon as advice.
• We disclaim all liability for any reliance placed on Website content, to the fullest extent allowed by law.

Serviced Countries

This Website is intended for users in the United Kingdom only. While access from outside the UK may be possible, users do so at their own risk.

Applicable Law

Any legal disputes arising from Website use will be exclusively governed by English law and subject to the jurisdiction of the English Courts.

Contact Us

For any questions regarding our Website Terms of Use, please contact us at EMAIL.

Privacy Policy

This is the Privacy Policy for MGM DINING LTD (“MGM DINING LTD”, “us”, “we”, or “our”). As the data controller, we explain:

• How we collect, use, and share personal information.
• How users can control the use of their information.

Our Privacy Policy applies to:

• Our Website at EMAIL.
• Services, including Chef Bookings and Grocery Purchases (collectively, the “Services”).
• Other interactions with us (e.g., marketing and customer support).

“Personal Information” means data identifying an individual directly or indirectly.

Other Applicable Terms

In addition to this Privacy Policy, our Website Terms of Use also apply and are incorporated by reference.

Information We Collect

We collect information to:

• Provide Services to Users and Chefs.
• Improve our Website, content, and marketing.
• Respond to support requests.

Categories of Information Collected

For Users & Chefs

• Identity Data – First name, last name, title, date of birth, gender, and login credentials.
• Contact Data – Postal address, email address, telephone, and mobile number.
• Financial Data –
  • For Chefs: Bank details for payments.
  • For Users: Payment card details for bookings (processed by third-party payment providers).
• Technical Data – IP address, login credentials, browser type, time zone, device details.
• Marketing & Communications Data – Preferences for receiving promotional content.
• Operational Data – Interactions with our Services, including support transcripts.
• Location Data – Used to:
  • Help Chefs locate Users.
  • Enable Users to track Chef arrivals

Privacy Policy

1. Information We Collect

Aggregated Data

We collect, use, and share statistical or demographic data for purposes such as:

• Analyzing trends and tracking user interactions.
• Understanding our user base as a whole.
• Chef-specific data, such as the number of bookings and scheduling patterns.

User-Specific Data

• Transaction Data – Details of products and services purchased through the website.
• Usage Data – Interaction patterns, including session duration, booking frequency, and feature usage.
• Profile Data – Website browsing history, demographics (e.g., age, gender, education level), survey responses, and publicly shared information on noticeboards or social media.

Chef-Specific Data

• Assessment Data – Qualifications, certifications, performance logs, and ratings.
• Profile Data – Photograph, biography, spoken languages, ratings (calculated via algorithmic evaluation of reviews), booking history, and scheduling information.

2. Information Collection from Service Use

We use collected data for:

• Service administration (including troubleshooting, data analysis, testing, and research).
• Improving content delivery and service effectiveness.
• Marketing and advertising analytics.
• Interactive features, where applicable.

Providing certain information is optional; however, some features may be unavailable if specific details are not provided.

3. Information from Other Sources & Automated Collection

We may collect data from:

• Affiliates and third parties, including event organizers, marketing services, and payment providers.
• Publicly available sources, such as business directories, LinkedIn, or company websites.

When you visit our Website, we may automatically collect:

• Technical data – Browser type, mobile device type, referring website, IP address, and operating system.
• Broad demographic data – Used for aggregate analytics but does not personally identify users.

If we contact you using information sourced from a third party, we will disclose the data source in our initial communication.

4. How We Use Your Information

We process personal data for the following purposes:

User & Chef Services

• (a) Identifying Users and Chefs when signing into their accounts.
• (b) Processing bookings and purchases, including confirmations and cancellations.
• (c) Managing and maintaining user and chef accounts.
• (d) Assessing and verifying chefs’ qualifications.
• (e) Facilitating secure payment processing on behalf of chefs and retailers.

Analytics & Improvement

• (f) Monitoring service usage, analyzing demographic trends, and tracking sales data to enhance content and services.

Marketing & Communications

• (g) Sending Users and Chefs relevant updates (e.g., service improvements, special offers, promotions, events, and competitions).
• (h) Where applicable, providing information on carefully selected Business Partners. Note: MGM DINING LTD does not share personal data with Business Partners but may reference them in marketing materials.

5. Legal Bases for Processing Data

We rely on the following lawful bases for processing personal data:

• Contractual necessity – When processing is required to deliver our services.
• Legitimate interests – When processing enhances user experience while balancing privacy rights.
• Consent – When required for specific marketing communications (with an opt-out option).
• Legal compliance – When necessary to meet regulatory obligations.

For further details, please contact us at EMAIL.

User Information

Purpose	Type of Data	Lawful Basis for Processing
Register a new User account	Identity, Contact, Technical Data	Necessary for fulfilling our contract with you; in our legitimate interest to improve and analyze how our Services are used
Identify User at sign-in	Identity, Technical Data	Necessary for fulfilling our contract with you; in our legitimate interest to improve and analyze how our Services are used
Process and confirm User booking request	Identity, Contact, Profile, Assessment, Location, Technical, Transaction, Operational Data	Necessary for fulfilling our contract with you; in our legitimate interest to improve and analyze how our Services are used
Manage payment collection for bookings or products	Identity, Contact, Financial Data, Transaction Data, Operational Data	Necessary for fulfilling contracts with Users, Chefs, and Retailers
Assist Users with queries and issues	Identity, Contact, Technical Data, Operational Data	Necessary for fulfilling our contract with Users; in our legitimate interest to resolve issues for smoother service delivery and improved User satisfaction
Administer and protect the website and services (including troubleshooting, data analysis, testing, system review)	Identity, Contact, Technical Data	In our legitimate interest to operate our website and services, manage IT administration, and safeguard network security
Manage relationship with Users by sending booking or cancellation confirmations	Identity, Contact, Transaction, Technical Data	Necessary for fulfilling our contract with Users; in our legitimate interest to maintain and improve service operations
Request reviews, ratings, and feedback from Users about Chefs and dishes	Identity, Contact, Profile, Usage Data	In our legitimate interest to understand User experiences, maintain Chef quality standards, and improve services
Invite Users to participate in promotions, events, or competitions	Identity, Contact, Usage, Marketing Data	Based on consent (where required by law) or our legitimate interest in encouraging use of the Services
Offer recommendations to Users	Identity, Contact, Profile, Usage, Marketing Data	In our legitimate interest to grow and enhance our business
Advertise and market our website and services to Users	Identity, Contact, Usage, Marketing Data	Based on consent (if required by law) or our legitimate interest in developing and growing our business
Send information about products/services, special offers, or events from Business Partners	Identity, Contact, Usage, Profile, Marketing Data	Based on consent (where required by law) or our legitimate interest in promoting third-party business products/services
Notify Users of changes to the website, products, or services	Identity, Contact Data	Necessary for fulfilling our contract with the User and ensuring smooth service operation
Notify Users about changes to our Privacy Policy or Terms and Conditions	Identity, Contact Data	To comply with legal obligations
Maintain blacklist/fraud detection systems	Identity, Contact, Financial Data	In our legitimate interest to protect the business from fraud
Record Service Notes for Chefs	Identity, Contact, Profile Data	In our legitimate interest to provide efficient services
Collect location data to inform Chefs of User location for service delivery	Identity, Contact, Location Data	Necessary for fulfilling the contract and ensuring service efficiency
Provide mediation between Users and Chefs in case of complaints	Identity, Contact, Assessment, Financial Data	Necessary to fulfill contract obligations and in our legitimate interest to resolve issues

Chef Information

Purpose	Type of Data	Lawful Basis for Processing
Register a new Chef	Identity, Contact, Technical Data	Necessary for fulfilling our contract with Chefs and in our legitimate interest to operate our Services
Identify Chef at sign-in	Identity, Technical Data	Necessary for fulfilling our contract with the Chef
Assign and send bookings to appropriate Chefs	Identity, Contact, Profile, Assessment, Location, Technical, Transaction, Operational Data	Necessary to fulfill the User’s contract and deliver the booking to the correct Chef
Collect payment from Users for Chefs’ bookings and transfer payments to Chefs	Identity, Contact, Financial Data, Transaction Data, Operational Data	Necessary for fulfilling contracts with both Chefs and Users
Assist Chefs with queries or issues	Identity, Contact, Technical, Operational Data	Necessary for fulfilling our contract with the Chef; in our legitimate interest to resolve issues and ensure smooth service
Administer and protect the Website and Services	Identity, Contact, Technical Data	In our legitimate interest to ensure the proper functioning and security of our website and services
Confirm bookings/cancellations with Chefs	Identity, Contact, Transaction Data	Necessary for fulfilling the contract with the User and the Chef
Maintain profiles for Chefs (photos, biographies, dishes offered, languages spoken)	Identity, Contact, Profile, Assessment Data	Necessary for fulfilling our contract with the Chef and User, in our legitimate interest to improve services
Review Chefs’ performance based on ratings and feedback	Identity, Contact, Usage Data	In our legitimate interest to improve service quality and operations
Provide feedback from Users to Chefs	Identity, Contact, Profile, Assessment Data	Necessary to fulfill contract obligations and in our legitimate interest to maintain service quality
Invite Chefs to participate in promotions or events	Identity, Contact, Usage, Marketing Data	Based on consent (where required by law) or our legitimate interest in encouraging use of our services
Advertise and market services to Chefs	Identity, Contact, Usage, Marketing Data	Based on consent (if required by law) or our legitimate interest in developing the business
Notify Chefs about updates to the website or services	Identity, Contact Data	Necessary for fulfilling our contract with Chefs and ensuring smooth operations
Notify Chefs about changes to Privacy Policy or Terms	Identity, Contact Data	To comply with legal obligations
Maintain blacklist/fraud detection system for Chefs	Identity, Contact, Financial Data	In our legitimate interest to protect the business from fraud
Gather location data to notify Users about Chef arrival	Identity, Contact, Location Data	Necessary to fulfill the service contract and ensure efficient service delivery
Provide mediation between Users and Chefs for complaints	Identity, Contact, Assessment, Financial Data	Necessary to fulfill contract obligations and resolve issues
Monitor Chef’s use of technology and protection of User data	Identity, Contact, Technical, Usage Data	In our legitimate interest to ensure proper use of technology and data protection

4. How We Share Your Information

We may share the information Users provide with Chefs to help them deliver cooking services. Similarly, we may share Chef-provided information with Users to assist in choosing a Chef.

We may also share your information (including personal data) with carefully selected third-party partners, such as affiliates, contractors, and service providers who assist with business operations like processing payments, sending communications, data analysis, advertising, and web services. These third parties will keep your information confidential and only use it for providing the agreed-upon services.

In some cases, we may work with Business Partners and, with your consent, send you information about their products or services. We do not directly share your personal data with these third parties.

We may also disclose aggregate statistics about website visitors to describe our services to potential partners, advertisers, or sponsors.

In the event of a merger, reorganization, or acquisition, your personal information may be transferred to the new entity or third-party owner.

We may disclose personal information if required by law or to protect against fraud or cybersecurity threats, or to protect individuals’ safety or rights.

5. Responsibility for Collected Information

As a Chef, you must comply with applicable data protection laws regarding any personal data collected from Users while providing services. MGM LTD does not take responsibility for this data processing.

As a User, you are responsible for handling any personal information you collect from Chefs. MGM LTD does not accept responsibility for this processing of personal data.

6. Cookies and Similar Technology

The website uses cookies or similar technologies to gather information about your access and usage. Cookies are small text files transferred to your device, which help store and track information about you. Some cookies expire when you close your browser, while others persist to remember your preferences when you return to the site.

7. Public Forums

The Website may occasionally offer chat rooms, message boards, and other public forums. Any information shared in these forums becomes public, so exercise caution and avoid sharing personal information.

8. Child Safety

We take child safety online seriously. Our services are not intended for children and we do not knowingly collect data from children. If you believe your child may have shared personal information with us, please contact us at EMAIL.

9. External Links

The website may contain links to external websites. We do not control these third parties and are not responsible for their content, privacy practices, or policies. Please review their privacy policies carefully before engaging with any external site.

10. Payment Processing

Payments are processed through:

• Stripe
• TransferWise

11. Security

We prioritize the security of all personal information associated with Users and Chefs. We have implemented appropriate technical and organizational measures to safeguard your data from loss, unauthorized access, or alterations.

You are also responsible for maintaining the confidentiality of your login details and password. We recommend closing your browser after your session to prevent unauthorized access.

Despite our efforts, no online transmission or storage method is completely secure, so we cannot guarantee absolute security. All submissions are at your own risk.

12. Data Storage and International Transfers

Information submitted via our services may be stored on secure servers located inside or outside the European Economic Area (EEA). If your data is transferred outside the EEA, we ensure that privacy protections remain in place.

13. Opting Out

Where we have your consent, or where you haven’t objected, we may send marketing emails about our services or request feedback via surveys. You can opt out at any time by clicking the unsubscribe link in such communications or by emailing us directly.

14. Retention of Information

We retain your data as long as necessary for contractual obligations, or for the duration required by applicable law. This includes the need to enforce terms, prevent fraud, resolve legal claims, and maintain business operations.

Certain information may also be retained for research purposes in an anonymized form, which cannot identify you.

15. Your Rights

You have several rights regarding your personal data:

• Access a copy of your data
• Request correction or deletion of your data
• Object to processing for direct marketing
• Request restrictions on processing
• Withdraw consent at any time

If you are not satisfied with the resolution of your request, you can approach the local data protection authority.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you before they take effect, either through the Website or via notification.

17. Contact Us

For questions about this Privacy Policy or the security of our Website and Services, please contact us at EMAIL.